Legal
Refund & Cancellation Policy
Individual video links ($0.99, 45 seconds – 3 minutes)
Payment is charged once your video is ready to upload and a shareable link is about to be generated. Because the link is created and the file is stored immediately upon successful payment, purchases are generally final once the link has been generated.
If a payment was charged but you did not receive a working link — for example, due to a technical error on our end — contact support@jikoreel.com with your approximate payment time and we'll investigate and refund confirmed failed transactions.
Credit packs (hiring teams & agencies)
Unused credits in a purchased pack do not expire on a monthly basis and can be used at any time. Credit pack purchases are non-refundable once the pack has been added to your account, except where required by applicable law or in cases of a confirmed billing error.
Video storage & link expiry
All videos and their shareable links are automatically deleted 60 days after upload, regardless of payment. This is not a billable service failure — it's disclosed upfront as part of how Jikoreel works, and is covered in more detail in our Privacy & Content Policy. No refund is issued for expiry occurring after the standard 60-day period.
Billing errors
If you believe you were charged incorrectly — duplicate charge, wrong amount, or a charge you don't recognize — email support@jikoreel.com with your payment confirmation details. We aim to respond within 3 business days.
How refunds are issued
Approved refunds are returned to the original payment method (PayPal or card, depending on how you paid) and can take up to 5-10 business days to appear, depending on your bank or payment provider.
Questions
Contact support@jikoreel.com for anything not covered here.